All listings, sourcing and shipping of goods are directly performed by each Personal Shopper. If you have any queries on such matters, please contact the relevant Personal Shopper directly.
1. Service Commission and Sale Prices
- (1) Commission payable to our Company
- For Purchases：5% of Sale Price payable as settlement system fee (non-taxable)
- For Sales：5% to 7% of Sale Price payable as agreement conclusion fee (non-taxable)
(Tell me more about “agreement conclusion fees”) - (2) Sale Prices of Goods sold via our Company
- Sale Prices of Goods sold through our BUYMA website are as displayed under each individual item (non-taxable, except for purchases within Japan whereby the displayed Sale Prices will be tax-inclusive), and shall include shipping costs.
Please note that a commission will be separately payable to our Company as stipulated under (1) above.
2. Payment Terms and Methods
- (1) Payment Method
- For Purchases：Settlement via credit card only.
(Tell me more about details on credit card settlement) - For Sales：Settlement via deduction of commission from sale fees to be paid from our Company.
(Tell me more about details on remittance schedule of sale prices) - (2）Payment Terms
- For Purchases：Credit card settlement: to be charged against credit card upon the seller confirming the shipping of the sold goods (clearing terms shall depend on each credit card company)
(Tell me more about details on credit card settlement) - For Sales：To be charged upon the seller confirming the shipping of the sold goods.
(Tell me more about details on remittance schedule of sale prices)
3. Delivery Period for Goods and Services
- (1) Commission
- Payable upon confirmation of shipping of sold goods
- (2) Shipping of Goods sold via our Company
- Goods are normally shipped within 18 days from request. However, we will inform you if this is not possible, such as when the ordered goods are out of stock.
4. Matters regarding Refunds
Goods may not be returned for refunds except in the case of goods with defects.
5. Name and contact details of our Company
- Company Name:
- BUYMA Inc.
- Business Hours:
- Weekdays 10:00~17:00 hrs (closed on Saturdays, Sundays and public holidays)
- Tel:
- +81-3-6894-7772
- Email:
- support@buyma.us
[ Customer Support and other Queries ]
Please contact us via the e-mail address below.
・BUYMA Customer Support：support@buyma.us
Please confirm that you are able to receive our responses from the @buyma.us domain.